Trial-pack refunds and order adjustments.

Trial packs paid by PayPal

Fixed-price trial packs are intended for physical checking before a larger club or wholesale order. If we cannot supply or ship the agreed trial pack, we will cancel the order and refund the PayPal payment.

If a parcel is lost in transit, damaged on arrival, or materially different from the agreed product description, contact us within 7 days of delivery or the expected delivery date. Please include your PayPal transaction ID, delivery address, photos or videos where relevant, and a short explanation of the issue.

What may not qualify

Used shuttlecocks, opened or tested samples, custom wholesale orders, buyer-selected wrong speeds, and change-of-mind requests may not qualify for a refund unless we confirm otherwise in writing.

Return shipping, import duties, taxes and courier handling charges are normally the buyer's responsibility unless the problem was caused by our confirmed error.

Wholesale and proforma invoice orders

Wholesale orders are confirmed separately by quotation or proforma invoice. Refund, replacement and credit terms for bulk orders are agreed before payment and may depend on product type, batch status, Incoterm, freight method and inspection record.

PayPal protection

Eligible PayPal transactions may also be covered by PayPal's own Purchase Protection rules. PayPal decides eligibility under its terms. This website does not collect card numbers or PayPal passwords.